Delivery Information

We Guarantee quick direct countrywide delivery to your nominated address

Certain Wheel sets include FREE delivery, Our free delivery policy extends to all major cities within South Africa (Excluding Rural and outlying areas. Excluding neighboring  countries and international destinations)

Selected wheels sets may have additional delivery charges. We do not deliver to certain outlying rural, township & non mapped areas. Certain Outlying areas may attract additional shipping charges

We deliver cross border by arrangement only, kindly contact us. Countries covered include but not limited to Namibia, Lesotho, Zambia, Zimbabwe, Swaziland, Mozambique. Any import /export duties, collection fees , taxes & other related costs will be for the customers account.

A tracking number will be sent to you shortly after your order is dispatched.

For door-to-door delivery times are Monday to Friday 08h00 to 16h00
Please include any special delivery instructions in your order comments.

Delivery of items in stock that are shipped immediately within South Africa can take between 1-5 working days from date of purchase or in the case of EFT payments once the funds are cleared. Shipping times may vary during public holidays and during peak periods. We cannot be held responsible for delays which may occur as a result of courier related matters. It is the responsibility of the customer to ensure someone is available at your shipping address to receive the parcel. We will not accept responsibility for packages which are returned to us or delivered to the incorrect location due to insufficient/incorrect address information. Additional shipping fees will be due for re-sending any order(s). This must be paid in advance of shipment. No changes to the delivery address may be made once items are dispatched
*We will not cover any labour charge & courier shipping costs for any refund cases.

*Please verify the correct part before ordering and installing, contact us if you are not sure.

*The rims and accessories we offer are original parts, unless otherwise stated in the description.

Returns 

The item must be returned & reach our facility within 7 days of receiving the product. The item must arrive back at our facility in the condition in which it was shipped. We will not cover any labour charge for any refund cases.

Limited Money Back Guarantee:

If you are not 100% satisfied with your purchase you may return your item to us, at your expense, (we can assist with courier collection if required) to receive a refund of your purchase price. The item must be returned within 7 days of purchase and must arrive back at our facility in the condition in which it was shipped. The wheels must not be fitted to any vehicle or used for any purpose whatsoever.

Restocking, Packaging & Handling fee of 10% (Subject to minimum R950) will apply on the original purchase price plus any courier costs incurred by us.

INSPECT YOUR ORDER CAREFULLY BEFORE INSTALLING ON YOUR VEHICLE. Please be aware that should you choose to install any wheels and / or tires on your vehicle, you forfeit all rights afforded to you under our Guarantee & Refund policy and your product cannot be returned.

Rims Online guarantees we will ship the item as described. In the event an incorrect item is shipped, we will cover all shipping expenses to rectify the problem and get you the correct merchandise

All refunds will be issued in the same form the original payment was received or as arranged with buyer. Refunds are processed within 48 hours of the returned merchandise reaching us and inspections concluded, excluding weekends and public holidays.

Fitment Issues:

OEM wheels are designed for certain model series & we advise that you replace your wheels with original equipment designed for your vehicle. In certain instances, OEM wheels are compatible across different manufacturer brands and model series within the same manufacturer.

Certain variables could cause fitment issues such as but not limited to modified suspensions, changes to original caliper & or brake discs, Changes or modifications to wheel hubs, shorter shocks etc. We are not responsible for fitment problems upon receipt of your purchase.

When rims are purchased online,  due to the fact that we cannot physically inspect your vehicle or conduct test fit we request that you please verify fitment prior to purchasing your merchandise. If you have fitment questions, please contact us and we will assist you as much as possible.